BPO training

NASSCOM estimates indicate that the Indian Business Process Outsourcing (BPO) industry provided direct employment to 7.04 lakh professionals in the 2007-08 financial year, and is projected to generate an additional 1.4 million jobs by 2010.

To address the demand for skilled workers in the business and technology services industry, Genpact, a BPO company, and NIIT have entered into a joint venture. NIIT Institute of Process Excellence Ltd. will offer training programmes in business processes, language skills and business communication, finance and accounting, banking, insurance and supply chain, said Ashish Basu, President-New Business Incubation, NIIT.

NIIT was looking at training at least 10,000 students in the first year. The first few centres have already come up at Gurgaon, Noida and Bangalore, followed by Jaipur, Hyderabad and Chennai. NIIT Institute of Process Excellence offers a solution to the business and technology services industry’s growing need for a large talent pool skilled in business process knowledge. The industry till now focused on voice-based processes and is now shifting focus to business processing functions.

Genpact will provide industry-specific knowledge as well as internship and job opportunities to students. NIIT will complement this with its expertise in learning content development, training delivery, and its capabilities in education process management.

NIIT Institute of Process Excellence training programmes will be offered to students through NIIT’s state-of-the-art learning centres in key metros, mini metros and tier-II towns in India, followed by China and the Philippines.

The Bangalore centre is located at Second Floor, S.V. Tower, No.4, Krishnanagar Industrial Layout, Bangalore-560 029.